All FAQs

Next Day Delivery:

• Available for £7.
• Orders placed before 5pm will be delivered the next working day.
  

Standard Delivery:

• Takes 2-5 working days.
• Free for orders above £50.
  

Return Delivery:

• Customers are responsible for arranging and covering the cost of return delivery.
• Please ensure items are returned within [number of 15 days from the date of receipt.
  

Delivery Timeframes:

• Standard delivery typically takes 2-5 working days.
• Next Day Delivery guarantees arrival within one working day.
  

Free Delivery Conditions:

• Orders exceeding £50 qualify for free standard delivery.

We aim to process returns within 14 working days. Refund times depend on your provider, typically taking around 3 days but can take up to 5. Replacements follow standard delivery times.

Contact our Customer Care team by emailing support@dreamlandplus.co.uk to request order cancellation before dispatch. Once dispatch begins, orders cannot be canceled, and the return process must be followed.

Handle returned goods with care. Use a secure and traceable delivery service. If goods are lost in transit, file a claim directly with the courier.

Report any incorrect items within 2 working days with pictures. You may be asked to return the item, and we will refund postage charges.

Unwanted items can be returned within 14 days of receiving them. The cost of returning the goods is the customer’s responsibility.

Returns processing usually takes up to 14 days, but during busy periods, it might extend to 30 days.

Products must be unopened, in their original packaging, and in a resalable condition. Cancellations of contracts for food products with broken seals, including items like syrups, are not accepted.

Notify our Customer Care Team within 2 working days of receiving your parcel by emailing support@dreamlandplus.co.uk. Include pictures of faults or damages when contacting us.

Customers are responsible for the cost of returning parcels. Please note that the original shipping fee paid will not be refunded.

Fill out our online returns form to expedite your return. Clearly mark your order number on the outer packaging and provide a note inside the parcel with your contact information. Ensure the parcel is well-packaged.